Shipping
All orders ship from our Missouri warehouse. Orders placed by 1 p.m. CT, Monday through Friday, ship the same business day. Orders placed after 1 p.m. CT, on weekends, or on federal holidays ship the next business day.
Rates and delivery times
- Free standard shipping on US orders over $99.
- Standard shipping: $8.95 on orders of $99 or less. Arrives in 2–5 business days within the US.
- Expedited 2-day shipping: $24.95. Arrives in 2 business days after the order ships.
Delivery estimates begin when your order leaves our warehouse, not when it is placed. Carrier delays caused by weather or high volume are uncommon but can happen; we will help you track down any package that seems stuck.
Where we ship
We ship to all 50 states. Orders to Alaska and Hawaii may take a few extra days to arrive. We do not offer international shipping yet. If you are outside the US and would like to be notified when that changes, let us know.
Tracking your order
As soon as your order ships, we email a confirmation with a tracking number. If you have not received it within one business day of placing your order, check your spam folder or contact us and we will resend it.
Damaged or missing packages
If your package arrives damaged, or tracking shows it was delivered but you cannot find it, contact us within 7 days of the delivery date. Please keep the box and packing materials and send a photo if you can. We will work with the carrier and make it right with a replacement or a refund.
Returns: 30-day money-back guarantee
We want Solbeam to earn its place in your routine. If it does not, you can return it for a full refund within 30 days of delivery.
How to start a return
- Email support@solbeamrl.com or call (816) 352-5586 with your order number. Our team is available Monday through Friday, 9–5 CT.
- We will email you a prepaid return label. There is no cost to you for return shipping.
- Pack the device with all of its original components, including straps, cables, eyewear, mounts, and the carrying case if one was included. The original box is helpful but not required.
- Drop the package off with the carrier listed on the label.
Refunds
Once your return arrives at our warehouse and we confirm that all components are included, we issue a refund to your original payment method within 5–7 business days. Your bank or card issuer may take a few additional days to post the credit. Original shipping charges for expedited orders are refunded along with the item price.
Bundles
Bundles can be returned as a whole for a full refund of the bundle price, or item by item. When you return part of a bundle, the refund for each returned item is based on that item's individual price, not the discounted bundle price.
Incomplete returns
If a return arrives missing components, we will contact you before processing a refund. You can send the missing pieces, or we can deduct the replacement cost of those pieces from your refund.
After 30 days
After the 30-day window, your device is still covered by our 2-year limited warranty for defects in materials and workmanship. See our warranty page for details.
Clinic and wholesale orders
Orders placed through our Clinic & Spa Program may have separate return terms set out in your account agreement. Your account manager or our support team can help. Learn more about the Clinic & Spa Program.
Questions
We are happy to help with anything related to your order. Reach us at support@solbeamrl.com, call (816) 352-5586, Monday through Friday, 9–5 CT, or use our contact page.